Vendor relationships can be purely transactional, but the really high-value ones work more like partnerships. That’s certainly what Bob Fisher, president and CEO of Tioga State Bank in Spencer, N.Y., found when his bank hired cybersecurity fintech Beauceron Security of New Brunswick, Canada.
Beauceron cofounder and CEO David Shipley wants his company to be seen as a “worthy investment of time, effort and capital”—and it achieves this by treating clients like Tioga State Bank not as numbers but as true partners. As well as discussing the ins and outs of their partnership, including how ICBA’s ThinkTECH Accelerator led them to each other, Fisher and Shipley offer tips for other community banks that want to forge or strengthen their own fintech relationships.
This episode is sponsored by Finastra.